Providing clear information can help to reduce distress and uncertainty and enable some sense of control. Acknowledge the womans’ emotional response, whatever it is.
Say you are sorry for her loss, if appropriate. There will be very few women who won’t appreciate a simple ‘I’m sorry’.
By being sympathetic, taking some time, listening and appreciating that this may well be a very significant loss in her life, you can make a big difference.
Don’t assume that the shorter the gestation, the less the sense of loss.
Recognise that uncertainty is difficult to cope with and acknowledge how hard it is to wait for a scan, or a specialist appointment, or test results.