CM. Giving Support & Information
- If you can’t give clear answers, think about who might be able to, in the hospital or elsewhere.
- Be honest if there’s something you don’t know (for example, processes and systems in hospitals) and say what, if anything, needs to happen to find out more.
- Acknowledge that not having answers or having to wait longer without knowing more can be very difficult and upsetting.
- Don’t be tempted to give false reassurance to make the woman feel better.
- In the event you need to break bad news, do it gently, succinctly and with compassion in an appropriate environment.
- Too much information, especially if the woman has just had some shocking news, can be counterproductive.
