CM. Listening & Understanding

Now watch the following video which shows Natalie meeting her GP and consider what you might have done differently.

After watching Natalie’s video you may have thought of the following:

• It would have been thoughtful to ask what information Natalie wanted and be guided by her responses.
• The doctor should have read Natalie’s notes before she saw her.
• You should take note of how she looks and speaks: Natalie looks unhappy and rather tense.
• You could consider asking Natalie how she’s feeling or be more direct and say ‘you’re looking worried…’
• If Natalie has questions or requests and you can’t give clear answers, explain why not and refer her to other services or specialists who would be able to help.
• Providing or referring to written information would also help Natalie.