CM. Non-Verbal Communication

More than two thirds of a face-to-face conversation is based on body language. It is particularly important to pay attention to the non-verbal aspect of your communication when giving bad news to a woman.
There is non-verbal communication from when you are first with someone in the clinic. Eye contact is the strongest non-verbal gesture and indicates you are listening to the woman and you are interested in her.

Women experiencing a miscarriage are likely to show a variety of emotions and may be distressed, withdrawn, disbelieving or even angry. How you communicate can make a significant difference. Empathy is important in any trusting relationship. Your face, eyes, and gestures should all support you in demonstrating your continued interest in the woman.

It is important to:

• Listen to what she or he is saying and nod to show you are listening.
• Try to listen to the “unsaid”