Client feedback
- All businesses occasionally fall short of their customer’s expectations of them; what separates the great businesses from the others is the way that they deal with a disappointed or even annoyed customer.
- You will be building rapport with the customers and we would therefore expect you to ‘sense’ if there is anything that they are dissatisfied with and try to deal with it there and then. We really don’t want our customers to leave the clinic dissatisfied or disappointed in any way.