SAW. Customer Experience

At Window to the Womb the primary purpose of all our scans is the health and well-being of Mum & baby whilst providing excellence in customer service right the way through the customer’s journey with us.

The following modules will talk you through the 4 main customer touch points. Including: Call handling & booking, reception & sign in process, the scan room experience and the print area. It is important to note that the examples shown are best practice and you may find your wording/terminology to suit the area you are running on the scan day and the family you have in the clinic at the time.

Before progressing through these modules, we encourage you to draw on your own experiences about times you have experienced ‘good’ and ‘bad’ customer service and in this situation, what could have been done differently.